Passer aux informations sur le produit
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition by Al Switzler; Ron McMillan; Kerry Patterson; Joseph Grenny; Emily Gregory; 9781260474213

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

By Joseph Grenny; Kerry Patterson; Ron McMillan; Al Switzler; Emily Gregory

£24.99
Our Price Match Guarantee

Free UK delivery on all orders over £35

Free 30-day returns - see our refund policy

Price match guarantee - we match UK retailers' prices
Moyens de paiement
  • American Express
  • Apple Pay
  • Bancontact
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • MB WAY
  • Shop Pay
  • Union Pay
  • Visa

Description

In the third edition of Crucial Conversations: Tools for Talking When Stakes are High, authors Al Switzler, Ron McMillan, Kerry Patterson, Joseph Grenny, and Emily Gregory delve into the essential skills required for navigating difficult discussions. This insightful guide equips readers with the tools necessary to foster open communication, especially when emotions run high and the stakes are significant.

The Story

Through a series of compelling anecdotes and practical examples, the authors illustrate the complexities of communication in personal and professional settings. The book emphasises the importance of maintaining dialogue even in challenging circumstances, encouraging individuals to speak freely while also listening actively. By presenting a framework for effective conversation, the authors help readers transform potentially explosive interactions into constructive exchanges.

Why Readers Love It

  • Practical Techniques: Readers appreciate the actionable strategies that can be applied immediately in their daily lives.
  • Relatable Scenarios: The real-world examples resonate with readers, making the concepts easy to grasp and implement.
  • Comprehensive Insights: The authors draw on extensive research and experience, providing a well-rounded perspective on effective communication.

Perfect For

This book is ideal for anyone seeking to enhance their communication skills, including:

  • Business professionals looking to improve team dynamics.
  • Managers aiming to resolve conflicts efficiently.
  • Individuals who wish to foster healthier personal relationships.

Whether you're interested in further exploring communication strategies, works like Influencer: The New Science of Leading Change also by Joseph Grenny may provide additional insights into the art of persuasion and influence.

Book details

Authors
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
Publisher
McGraw-Hill Education
Publication date
Format
Hardback
Pages
304
ISBN-13
9781260474213
Language
English
Genre
Self-Help, Professional Development
Dimensions
162 × 236 × 30 mm
Weight
526 g

UK delivery £2.99. Free delivery on orders over £35. Politique d’expédition

You may also like:

Subscribe and get 10% off!

Be the first to know about new collections and special offers.

Frequently Asked Questions

Delivery: In-stock orders are dispatched within 1 working day (Monday–Friday). Standard UK delivery is £2.99, free on orders over £35, and usually takes 2–4 working days after dispatch. Express International delivery is available to 21 more countries — see our Shipping Policy.

Returns: Free 30-day returns. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. Refund policy.

Sourcing: All books are brand new, sourced direct from UK publishers and distributors. We buy in bulk to pass the savings on to you.

What's your return policy?

Free 30-day returns. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. Read our refund policy.

When will I get my order?

In-stock orders are dispatched within 1 working day (Monday–Friday), and UK delivery usually takes 2–4 working days after dispatch. For Express International delivery to 21 more countries, see our Shipping Policy.

Do you price match?

Yes. Seen the same new book (same ISBN and format) cheaper at a UK retailer? Email support@foxandfable.com before you buy and we'll send you a code to match their price. Delivery charges aren't included. See our Price Match Guarantee for eligible retailers.

How much does shipping cost?

Standard UK delivery is £2.99, and free on orders over £35. We also offer Express International delivery to 21 more countries — see our Shipping Policy for rates.

Are your books new? How are they so cheap?

Yes — all of our books are brand new, sourced direct from UK publishers and distributors. By buying in bulk direct from publishers and distributors, we secure lower trade costs and pass those savings on to you.