Subscribe and get 10% off!
Be the first to know about new collections and special offers.
SPIN®-Selling by Neil Rackham is a seminal work that revolutionises the art of sales through its insightful methodology. This book introduces the SPIN® technique, an acronym for Situation, Problem, Implication, and Need-Payoff, which transforms the traditional sales process into a more strategic and consultative approach.
Rackham's research, grounded in extensive field studies and empirical data, reveals the key behaviours and strategies that differentiate successful salespeople from their less effective counterparts. By focusing on understanding the client's needs and fostering deeper connections, SPIN®-Selling provides a framework that encourages sales professionals to ask the right questions and listen actively.
This book is ideal for sales professionals, managers, and anyone involved in marketing who seeks to enhance their understanding of customer-oriented selling. It is also a valuable resource for those interested in the psychological aspects of persuasion and communication.
“SPIN®-Selling is not just a technique but a shift in mindset, making it essential reading for anyone looking to excel in the competitive world of sales.”
Be the first to know about new collections and special offers.
Delivery: In-stock orders are dispatched within 1 working day (Monday–Friday). Standard UK delivery is £2.99, free on orders over £35, and usually takes 2–4 working days after dispatch. Express International delivery is available to 21 more countries — see our Shipping Policy.
Returns: Free 30-day returns on UK orders. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. International orders also have 30 days: damaged or faulty books are refunded or replaced free; if you change your mind, the return postage is yours. Refund policy.
Sourcing: All books are brand new, sourced direct from UK publishers and distributors. We buy in bulk to pass the savings on to you.
Free 30-day returns on UK orders. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. International orders also have 30 days: damaged or faulty books are refunded or replaced free; if you change your mind, the return postage is yours. Read our refund policy.
In-stock orders are dispatched within 1 working day (Monday–Friday), and UK delivery usually takes 2–4 working days after dispatch. For Express International delivery to 21 more countries, see our Shipping Policy.
Yes. Seen the same new book (same ISBN and format) cheaper at a UK retailer? Email support@foxandfable.com before you buy and we'll send you a code to match their price. Delivery charges aren't included. See our Price Match Guarantee for eligible retailers.
Standard UK delivery is £2.99, and free on orders over £35. We also offer Express International delivery to 21 more countries — see our Shipping Policy for rates.
Yes — all of our books are brand new, sourced direct from UK publishers and distributors. By buying in bulk direct from publishers and distributors, we secure lower trade costs and pass those savings on to you.