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In the third edition of Crucial Conversations: Tools for Talking When Stakes are High, authors Al Switzler, Ron McMillan, Kerry Patterson, Joseph Grenny, and Emily Gregory delve into the essential skills required for navigating difficult discussions. This insightful guide equips readers with the tools necessary to foster open communication, especially when emotions run high and the stakes are significant.
Through a series of compelling anecdotes and practical examples, the authors illustrate the complexities of communication in personal and professional settings. The book emphasises the importance of maintaining dialogue even in challenging circumstances, encouraging individuals to speak freely while also listening actively. By presenting a framework for effective conversation, the authors help readers transform potentially explosive interactions into constructive exchanges.
This book is ideal for anyone seeking to enhance their communication skills, including:
Whether you're interested in further exploring communication strategies, works like Influencer: The New Science of Leading Change also by Joseph Grenny may provide additional insights into the art of persuasion and influence.
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Free 30-day returns. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. Read our refund policy.
In-stock orders are dispatched within 1 working day (Monday–Friday), and UK delivery usually takes 2–4 working days after dispatch. For Express International delivery to 21 more countries, see our Shipping Policy.
Yes. Seen the same new book (same ISBN and format) cheaper at a UK retailer? Email support@foxandfable.com before you buy and we'll send you a code to match their price. Delivery charges aren't included. See our Price Match Guarantee for eligible retailers.
Standard UK delivery is £2.99, and free on orders over £35. We also offer Express International delivery to 21 more countries — see our Shipping Policy for rates.
Yes — all of our books are brand new, sourced direct from UK publishers and distributors. By buying in bulk direct from publishers and distributors, we secure lower trade costs and pass those savings on to you.