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In Gap Selling, Keenan presents a transformative approach to the art of selling that challenges traditional sales techniques. This insightful work encourages sales professionals to dig deeper into the needs and challenges of their clients, rather than relying solely on product features or benefits. By identifying and addressing the gaps between a customer's current situation and their desired outcome, sellers can create meaningful connections and drive successful outcomes.
Keenan's narrative unfolds through a combination of real-world examples, practical strategies, and thought-provoking insights. He emphasises the importance of understanding the customer's perspective and highlights the significance of empathy in the sales process. This engaging exploration delves into the psychology of buying and selling, urging readers to rethink their approach to communication and relationship-building.
Whether you are a sales manager, a business owner, or simply looking to improve your selling skills, Gap Selling provides a valuable framework for enhancing your approach. Readers interested in Keenan’s previous works, such as Not Taught, will find this book a complementary addition to their sales repertoire.
"A must-read for anyone who wants to master the art of selling in today's competitive marketplace." – Sales Professional
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Free 30-day returns on UK orders. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. International orders also have 30 days: damaged or faulty books are refunded or replaced free; if you change your mind, the return postage is yours. Read our refund policy.
In-stock orders are dispatched within 1 working day (Monday–Friday), and UK delivery usually takes 2–4 working days after dispatch. For Express International delivery to 21 more countries, see our Shipping Policy.
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Standard UK delivery is £2.99, and free on orders over £35. We also offer Express International delivery to 21 more countries — see our Shipping Policy for rates.
Yes — all of our books are brand new, sourced direct from UK publishers and distributors. By buying in bulk direct from publishers and distributors, we secure lower trade costs and pass those savings on to you.