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Exactly What to Say by Phil M. Jones is a compelling guide that delves into the art of communication, providing readers with practical phrases and insights that can transform everyday conversations. This book is an essential tool for anyone looking to enhance their communication skills, whether in business, sales, or personal interactions.
Jones expertly breaks down the nuances of language and its impact on our interactions. He introduces a series of powerful phrases that can be adapted to various situations, empowering readers to convey their messages more effectively. The book is structured around key themes of persuasion and influence, exploring how specific word choices can shape outcomes and foster connections.
This book is ideal for professionals in sales and marketing, business leaders, and anyone keen to improve their interpersonal skills. Whether you're preparing for a crucial presentation or simply wish to enhance your everyday conversations, Exactly What to Say offers invaluable insights. Readers who appreciated Jones's previous work, such as How to Be a Sales Superstar, will find this book equally enriching.
"A must-read for anyone who wants to communicate with confidence and clarity." – A devoted reader
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Free 30-day returns on UK orders. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. International orders also have 30 days: damaged or faulty books are refunded or replaced free; if you change your mind, the return postage is yours. Read our refund policy.
In-stock orders are dispatched within 1 working day (Monday–Friday), and UK delivery usually takes 2–4 working days after dispatch. For Express International delivery to 21 more countries, see our Shipping Policy.
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Standard UK delivery is £2.99, and free on orders over £35. We also offer Express International delivery to 21 more countries — see our Shipping Policy for rates.
Yes — all of our books are brand new, sourced direct from UK publishers and distributors. By buying in bulk direct from publishers and distributors, we secure lower trade costs and pass those savings on to you.