Refund policy
Last updated: 26 October 2026
We want you to love every book you buy from Fox & Fable. If something isn't right, we'll put it right — more generously than the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 require.
1. Summary
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged, faulty, wrong edition or not as described (any order) | Refund or replacement, your choice. You usually won't need to send the book back. | £0 |
| Changed your mind or ordered the wrong book (UK orders) | Full refund if you contact us within 30 days of delivery | £0 |
| Changed your mind (international orders) | Return the book within 30 days of delivery and we refund the book price when it arrives | You pay the return postage |
| Want to cancel an order | Email us as soon as you can and we'll try to stop it before dispatch. You can still cancel after it's dispatched (see section 2) | £0 (international change-of-mind returns: you pay the return postage) |
| Late, lost or missing parcel | We investigate with the courier and resend or refund if it isn't resolved within 10 working days (UK) or 20 working days (international) | £0 |
2. Cancelling an order
Email support@foxandfable.com as soon as you can to tell us you want to cancel, with your order number. For UK orders, please email within 15 minutes of ordering if you can: that gives us the best chance of stopping the order and refunding you in full before anything is sent.
We dispatch in-stock orders within one working day, so we can't always stop an order in time. If yours has already been dispatched, you can still cancel: your legal right to cancel lasts until 14 days after delivery (see section 5), and section 3 explains what to do if the book needs to come back. Refunds work as described in section 4.
3. Returns: how it works
Email support@foxandfable.com within 30 days of delivery with your order number (and a photo if the book is damaged). We reply within one working day.
- UK orders: in most cases you won't need to send the book back. If we do need it, we'll email you a prepaid returns label and instructions from support@foxandfable.com, so returning it costs you nothing.
- International orders: for damaged or faulty books we refund or replace them free of charge and reimburse reasonable return postage if we need the book back. For change-of-mind returns, we'll email you the return address from support@foxandfable.com. Please post the book to that address using a tracked service at your own cost; we refund the book price when it arrives.
Please don't post returns to our registered office at 60 Cheapside. It is an office address only, so always use the label or return address we email you.
4. Refunds
We refund to your original payment method, usually within one working day of agreeing the refund. How quickly it shows depends on how you paid: debit and credit cards, Apple Pay, Google Pay and Shop Pay usually 3–5 working days; Klarna usually 24–72 hours (Klarna then updates your payment plan). When we refund a whole UK order, we refund the original delivery charge too.
5. Your legal rights
You have a legal right to cancel from the moment you order until 14 days after delivery; our 30-day policy includes and extends it. Nothing in this policy affects your statutory rights, including your rights for faulty goods, which can last beyond 30 days.
6. Exclusions
Digital downloads and e-gift cards once delivered; personalised or made-to-order items.
7. Price Match Guarantee
Price matching happens before you buy, with a single-use code — it isn't a refund after purchase. See our Price Match Guarantee.
8. Contact
Fox & Fable, Floor 1, 60 Cheapside, London EC2V 6AX, United Kingdom (registered office, not a returns address) · support@foxandfable.com · 020 4572 0265
Fox & Fable is a trading name of Butyros Limited, registered in England and Wales (company no. 16497512).