Subscribe and get 10% off!
Be the first to know about new collections and special offers.
Skip to product information
The Effortless Experience
By Rick DeLisi; Nicholas Toman; Matthew Dixon
153,00 kr
Our Price Match Guarantee
We match UK retailers. Seen the same new book (same ISBN and format) cheaper at a UK retailer? Email support@foxandfable.com before you buy and we’ll send you a code to match their price. Delivery charges aren’t included. Not applicable to international shipments.
Read the full policy.
Description
The Effortless Experience offers a groundbreaking perspective on customer service, challenging the conventional belief that exceeding expectations is the key to customer loyalty. Through meticulous research and insightful analysis, authors Matthew Dixon, Rick DeLisi, and Nicholas Toman present a compelling argument that simplicity and ease are the true drivers of customer satisfaction.
The Story
Delving into the complexities of customer interactions, the authors unfold a narrative that reveals how organizations can reduce customer effort and enhance their overall experience. By examining real-world case studies and utilising data-driven insights, they illustrate the profound impact of minimising customer effort on brand loyalty and retention.
Why Readers Love It
- Practical Insights: The book provides actionable strategies that businesses can implement to streamline their customer service processes.
- Engaging Research: The authors present a wealth of data that captivates readers while offering a clear rationale for their conclusions.
- Thought-Provoking Ideas: Challenging the status quo, it prompts readers to rethink their approach to customer engagement.
Perfect For
This book is ideal for professionals in sales and marketing, customer service managers, and anyone interested in enhancing customer relationships. It is a must-read for those who appreciate works like The Challenger Sale by Matthew Dixon and wish to deepen their understanding of effective customer engagement strategies.
“Dixon, DeLisi, and Toman offer a fresh lens through which to view customer service, making it essential for any business striving for excellence.”
Book details
- Authors
- Rick DeLisi, Nicholas Toman, Matthew Dixon
- Publisher
- Penguin Random House
- Imprint
- Portfolio Penguin
- Publication date
- Format
- Paperback / softback
- Pages
- 256
- ISBN-13
- 9780241003305
- Language
- English
- Genre
- Business, Self-Help
- Dimensions
- 233 × 153 × 19 mm
- Weight
- 316 g
You may also like:
Frequently Asked Questions
Delivery: In-stock orders are dispatched within 1 working day (Monday–Friday). Standard UK delivery is £2.99, free on orders over £35, and usually takes 2–4 working days after dispatch. Express International delivery is available to 21 more countries — see our Shipping Policy.
Returns: Free 30-day returns on UK orders. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. International orders also have 30 days: damaged or faulty books are refunded or replaced free; if you change your mind, the return postage is yours. Refund policy.
Sourcing: All books are brand new, sourced direct from UK publishers and distributors. We buy in bulk to pass the savings on to you.
What's your return policy?
Free 30-day returns on UK orders. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. International orders also have 30 days: damaged or faulty books are refunded or replaced free; if you change your mind, the return postage is yours. Read our refund policy.
When will I get my order?
In-stock orders are dispatched within 1 working day (Monday–Friday), and UK delivery usually takes 2–4 working days after dispatch. For Express International delivery to 21 more countries, see our Shipping Policy.
Do you price match?
Yes. Seen the same new book (same ISBN and format) cheaper at a UK retailer? Email support@foxandfable.com before you buy and we'll send you a code to match their price. Delivery charges aren't included. See our Price Match Guarantee for eligible retailers.
How much does shipping cost?
Standard UK delivery is £2.99, and free on orders over £35. We also offer Express International delivery to 21 more countries — see our Shipping Policy for rates.
Are your books new? How are they so cheap?
Yes — all of our books are brand new, sourced direct from UK publishers and distributors. By buying in bulk direct from publishers and distributors, we secure lower trade costs and pass those savings on to you.