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From communication expert Jefferson Fisher, an accessible, step-by-step guide to transforming your conversations at home, at work, and in lifeThere is always a next conversation, and there is no one better than trial lawyer Jefferson Fisher at giving you the tools to be ready for whatever it may bring. Fisher, one of the leading voices on real-world communication, has gained millions of followers through short, simple, practical videos teaching people how to argue less and talk more. Whether it’s handling a heated conversation, dealing with a difficult personality, or standing your ground with confidence, his down-to-earth teachings have helped countless people navigate life’s toughest situations. Through detailed prompts, visual aids, and hands-on exercises, this workbook will show you how to:Navigate the ignition and cooling phase of any argumentMake use of your breathing and short pauses to maintain control in any situationUse assertive phrases to use when you need to stand your groundSet healthy boundaries and frame conversationsFilled with practical phrases that lead to powerful results, The Next Conversation Workbook is your go-to resource for when you need to find the right words to say.
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Free 30-day returns on UK orders. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. International orders also have 30 days: damaged or faulty books are refunded or replaced free; if you change your mind, the return postage is yours. Read our refund policy.
In-stock orders are dispatched within 1 working day (Monday–Friday), and UK delivery usually takes 2–4 working days after dispatch. For Express International delivery to 21 more countries, see our Shipping Policy.
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Standard UK delivery is £2.99, and free on orders over £35. We also offer Express International delivery to 21 more countries — see our Shipping Policy for rates.
Yes. All of our books are brand new and unread, from publishers and UK book wholesalers.