Frequently Asked Questions
Your questions, answered. Everything you need to know about shopping with us.
Top Questions
When will I get my order?
We dispatch orders within 1 working day. Second Class UK delivery then takes another 2-4 working days. You'll receive a shipping confirmation email once it's on its way.
What are the shipping costs?
Second Class UK delivery is £2.99. We also offer FREE Second Class UK delivery on orders of £35 or more. See our full Shipping Policy for details.
Do you offer a Price Match?
Yes — before you buy. Seen the same new book (same ISBN and format) cheaper at a UK retailer? Email support@foxandfable.com and we'll send you a code to match their price. Delivery charges aren't included. See our Price Match Guarantee.
Shipping & Delivery
Do you ship outside the UK?
Yes. In the UK we deliver to England, Wales, Scotland and Northern Ireland, including BFPO addresses (we can't currently deliver to the Channel Islands or the Isle of Man), and Express International delivery is available to 21 more countries. See our Shipping Policy for countries and rates.
How can I track my order?
You will receive a dispatch email containing a tracking link as soon as your parcel has been collected by the courier.
My tracking says 'delivered' but it's not here. What should I do?
Please first check any safe places or with neighbours. We advise waiting 24 hours as parcels are sometimes scanned early. If it still hasn't arrived, please email us at support@foxandfable.com.
Are there different shipping rates for Scotland & Northern Ireland?
No. The same UK rates apply to every order delivered in England, Wales, Scotland and Northern Ireland, whatever the parcel weight. Please see our Shipping Policy for full details.
Returns & Price Match
What is your return policy?
Free 30-day returns on UK orders. If a book arrives damaged, faulty or not as described, we'll refund or replace it free of charge — you usually won't need to send it back. Changed your mind? Contact us within 30 days of delivery. International orders also have 30 days: damaged or faulty books are refunded or replaced free; if you change your mind, the return postage is yours. Please read our Refund Policy for details.
When do I ask for a Price Match?
Before you buy. Email us a link to the lower price and, once we've checked it, we'll send you a single-use code to use at checkout. Please see our Price Match Guarantee for all the details.
Our Books
Are your books new?
Yes! All of our books are brand-new and unread, from publishers and UK book wholesalers. We do not sell second-hand books.
Still have questions?
Our customer service team is always happy to help. Call us on 020 4572 0265 or email support@foxandfable.com (we reply to emails within one working day, Monday–Friday).
Contact Us